Gaya APA
Tjiptono, F., Chandra, G.
(2016).
Service. Quality dan Satisfaction
(
4)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service. Quality dan Satisfaction".
4
Yogyakarta:
Andi,
2016.
Textbook.